Refund Policy
At Oncolo, we are committed to providing you with the best possible online medical consultation experience. We understand that your satisfaction is paramount, and we want to ensure that you feel confident and secure when using our platform.
Payment and Refund Terms
- Consultation payments are fully refundable up until the scheduled meeting time. If you need to cancel or reschedule your appointment, please do so before the designated start time to be eligible for a full refund.
- Once the consultation has begun, the payment is considered non-refundable. This is because our doctors have dedicated their time and expertise to provide you with the service you requested.
- In the unlikely event that the doctor cancels the meeting or is unable to attend the scheduled appointment, you will receive a full refund for the consultation fee.
- If you are not satisfied with the service provided during your consultation, please contact our customer care team. We will work with you to address your concerns and find a suitable resolution, which may include a refund in certain circumstances.
Our Commitment to Your Satisfaction
At Oncolo, your satisfaction is our top priority. We strive to deliver high-quality, personalized medical consultations through our platform. Our team of qualified and experienced doctors is dedicated to providing you with the guidance and support you need.
If you have any questions, concerns, or feedback regarding our refund policy or any aspect of our service, please don’t hesitate to reach out to our customer care team. We are here to assist you and ensure that your experience with Oncolo meets your expectations.
Thank you for choosing Oncolo for your online medical consultation needs. We appreciate your trust and look forward to serving you.