Frequently Asked Questions
Cost and Pricing
Q: How much do Oncolo's services cost?
A: Oncolo offers three types of services, each with a flat rate:
- Text Chat: $20 USD for up to 20 minutes
- Voice Call: $40 USD for up to 40 minutes
- Video Call: $60 USD for up to 30 minutes
Important: All services are currently FREE for a limited time. Take advantage of this offer while it lasts!
You only pay per session, not per question.
Q: Is Oncolo really free right now?
A: Yes! We’re currently offering all our services for FREE for a limited time. This is a great opportunity to get expert oncology advice without any cost. Don’t miss out on this special offer!
Service Details
Q: What kinds of questions can I ask the oncologist?
A: You can ask anything related to your cancer diagnosis, treatment options, or general concerns about cancer. Our oncologists can provide information on diagnosis, staging, treatment plans (including chemotherapy, radiation, and surgery), and other related medical advice.
Q: How can an Oncolo oncologist help me?
A: Our licensed oncologists will review your medical history, lab results, imaging studies (e.g., PET scans, bone scans), and other relevant information. Based on this, they will provide a tailored management plan and answer your questions about your treatment options and next steps.
Q: Is Oncolo available 24/7?
A: Yes, Oncolo is available 24/7. You can reach out at any time, and an oncologist will respond as soon as possible, typically within 30 minutes. In some cases, it may take up to 4-6 hours to receive a response.
Q: How quickly can I typically get a consultation?
A: In most cases, you can get a consultation within 30 minutes of your request. However, during peak times, it may take up to 4-6 hours. We strive to connect you with an oncologist as quickly as possible.
Limitations of Service
Q: Does Oncolo provide prescriptions?
A: No, Oncolo does not provide prescriptions. Our service is designed to offer guidance, second opinions, and educational information, but it is not a substitute for in-person medical care or prescriptions.
Q: Does Oncolo provide referrals to cancer treatment centers?
A: Oncolo does not provide referrals to specific cancer centers. However, our oncologists can guide you on what steps to take next in your care, including seeking specialized treatment.
Q: Does Oncolo offer in-home consultations?
A: No, Oncolo does not offer home visits. Our services are entirely online, providing you with expert care from the comfort of your home
Second Opinions
Q: Is Oncolo suitable for second opinions?
A: Yes, Oncolo is an excellent resource for obtaining a second opinion. Our oncologists can review your current diagnosis and treatment plan and provide additional insights or recommendations. They can offer a fresh perspective on your case, suggest alternative treatment options, or confirm your current plan. This can be particularly helpful if you’re unsure about your diagnosis or treatment options, or if you simply want to ensure you’re on the right path.
Privacy and Security
Q: How secure is my personal information?
A: Oncolo takes your privacy seriously. All communications are encrypted, and we strictly adhere to HIPAA guidelines to ensure your personal health information is protected. Your data is only accessible by you and your designated healthcare professional.
Preparing for Your Consultation
Q: What kind of information should I have ready before my consultation?
A: It’s helpful to have any relevant medical records, lab results, imaging studies (like CT scans, MRI, PET scans), and a list of current medications. If you have specific questions, write them down beforehand to ensure you make the most of your consultation time.
Refunds and Cancellations
Q: What is the Oncolo refund policy?
A: Payments are fully refundable before the consultation begins. If an oncologist is unable to attend your session, you will receive a full refund. Once the consultation starts, payments are non-refundable. If you’re unsatisfied with the service, please contact our customer care team for assistance.
Q: How do I cancel or reschedule a session?
A: If you need to cancel or reschedule your session, you can do so through your account on our platform. Please note that cancellations made less than 24 hours before a scheduled session may not be eligible for a refund.
Our Oncologists
Q: Who are the oncologists I will be speaking with?
A: All of our oncologists are licensed professionals with extensive experience in cancer care. They have been carefully selected for their expertise and ability to provide clear, compassionate guidance to patients.
Q: Can I choose a specific oncologist?
A: Currently, Oncolo connects you with the next available oncologist to ensure you receive timely assistance. We do not offer the option to select a specific oncologist at this time.
Technical Support
Q: What should I do if I experience technical issues during a session?
A: If you encounter technical difficulties, try restarting your device or switching to another method of communication (e.g., from video to voice call). If the issue persists, contact our customer support team immediately for assistance.
Follow-up and Continuity of Care
Q: Can I have follow-up sessions with the same oncologist?
A: While we strive to provide continuity of care, we cannot guarantee that you will speak with the same oncologist in follow-up sessions due to our system of connecting you with the next available expert. However, all of our oncologists have access to your previous consultation notes, ensuring a seamless continuation of your care.
Oncolo vs. Traditional Consultations
Q: How does Oncolo differ from traditional in-person oncology consultations?
A: Oncolo provides quick, convenient access to oncology expertise from the comfort of your home. While it doesn’t replace in-person care, it offers valuable supplementary support, second opinions, and immediate answers to your questions. Unlike traditional consultations, there’s no waiting for appointments, and you can access help 24/7. However, Oncolo cannot provide hands-on examinations, prescriptions, or direct referrals.